1. Refund Policy

• Eligibility for Refunds:
  • Refunds are applicable for defective or damaged products.
  • The request must be initiated within 7 days of delivery.
• Conditions for Refund:
  • The product should be unused, undamaged, and returned in its original packaging.
  • Proof of purchase is mandatory to process the refund.
• Refund Exclusions:
  • Custom-made school kits are not eligible for refunds unless the defect is our fault.
  • Products damaged due to improper handling by the customer will not be refunded.
• Processing Time:
  • Refunds will be processed within 7-10 business days of receiving the returned item.

2. Cancellation Policy

• Orders can be canceled within 24 hours of placement. After this window, cancellations may not be possible due to processing.
• To cancel an order, please contact our support team immediately.

3. Exchange Policy

If you wish to exchange a defective item instead of requesting a refund, we are happy to assist. Please contact us within 7 days of delivery.

4. Non-Refundable Charges

Shipping fees are non-refundable unless the issue was caused by us.